The Consumer Lawyer

Our Privacy Statement

Last updated May 2023.

This website is provided by Dean Dunham, registered with the ICO as a data controller in England and Wales under no. [insert].

I am dedicated to safeguarding and preserving your privacy when visiting this website or communicating electronically with me. Your information will be held Dean Dunham, as the data controller responsible for processing the personal data provided to us on this website.

Please read this Privacy Statement carefully as it applies when you visit this website or use our service. The Privacy Statement is applicable exclusively to our website, and not to other websites that may be viewed by users via links present on the website.

This Statement may be updated from time to time so please do return and review this regularly.

All your personal data shall be held and used in accordance with the UK General Data Protection Regulation and Data Protection Act 2018 and any legislation that replaces it in whole or in part and any other legislation relating to the protection of personal data.

This Statement, together with the website’s terms of use, will explain to you how personal data may be collected and processed of those who visit this website.

How will your personal data be obtained?

Your personal data may be collected when you use this website to either ask enquiries, engage in signing up to the mailing list, or express your interest in the available products and services.

The types of personal data that will be collected and used include:

The personal data collected will depend on your reason for visiting this website. For example, you may wish to provide details to us to receive updates and promotional offers on our latest product releases, to sign up to our mailing list, to raise a consumer law enquiry, or to make a media enquiry. Typically, this might include the following:

  • Your basic personal details, such as your full name, the organisation you work for, your title or position etc.
  • Your contact details, such as your postal address, email address and telephone number.
  • Technical information, please see our Cookies Policy for further information.
  • Any other information relating to you which may be relevant and then provided to us.

If you volunteer sensitive personal data as a part of your enquiry, you will be allowing it to be processed.

When you provide personal data relating to third-parties, you confirm that you are allowed to do so. You should ensure that those individuals understand how their data will be used. As a data controller, we will use such data in our own right and will comply with data protection legislation in relation to use of that data. You must have the authority to disclose personal data if it relates to someone else and all data disclosed should be complete, accurate and up to date.

How will your personal data be used?

  • To provide and enhance the communications sent to you and the services offered on this website, in accordance with our legitimate interests.
  • To provide and improve this website, including assessing and monitoring the website’s traffic, in accordance with our legitimate interests.
  • To offer you information you request.
  • To manage our relationship with you.

As explained above, this website has sections which invite you to provide your personal data freely for specific purposes, e.g. making a consumer law enquiry. This information will only be used for the specific purpose it is required. We may not be able to do these things, such as respond to your enquiry, without your personal data.

We may also send you direct marketing in relation to our relevant products provided by us. We will always provide you with the ability to opt-out of electronic direct marketing and to select your preferences for receiving news and information.

On what lawful basis will we use your personal data?

The legal grounds for processing your personal data are as follows:

  • It is necessary for the purpose of legitimate interests. I will only rely on those legitimate interests to process personal data where those legitimate interests are not overridden by your interests or fundamental rights and freedoms. To determine this, I shall consider several factors, such as what you were told at the time you provided your data, what your expectations are about the processing of the data, the nature of the data, and the impact of the processing on you.
  • It is necessary to comply with any mandatory legal and regulatory responsibilities.
  • There may be some uses of personal data that may require your specific consent. If that is the case, it will be made that clear. If consent is the basis for which your personal data is processed, you have the right to withdraw such consent. However, if you do so this may limit how we can carry out our purposes. Where I have applied a different lawful basis to process that data, your consent will not be required. Your right to exercise the use of your consent will be respected, but it is important that you are aware that the use of consent is limited in relation to the right to withdraw your consent. Where we are required or permitted by law to continue processing your personal data to meet our legal and regulatory obligations, consent will not be required.

How long will your personal data be retained?

Your information will only be retained for as long as is necessary to fulfil the purposes for which the information was collected; or as required by law; or as long as is set out in any relevant contract you may hold with us. For example:

  • To answer your consumer enquiry (please note that while all correspondence will be reviewed, not all enquiries can be responded to).
  • Where it has been specified that your consent is required and is being relied upon as the lawful basis for processing, for as long as your consent is valid.
  • To comply with legal obligations under EU/UK law.

Who will your personal data be shared with?

There may be times where your personal data may be shared with certain trusted third parties in accordance with our contractual arrangements. This includes:

  • IT service providers; and
  • Analytics and search engine providers to provide anonymous and aggregated statistical information about visitors and users of our websites and relevant usage information.

Where your consent is required, it will be asked for directly before you share your personal information.

We shall not share your personal data with third parties unless: (i) the transfer of your data is strictly necessary for the performance of the purpose(s) set out above; (ii) you have consented to this; or (iii) this is required to enforce or apply our website terms and conditions or other agreements, or to protect the rights, property or safety of the website and its operator.

Where is my data stored?

Protecting the security of your personal information is essential. Current industry standard technology is used to maintain the confidentiality and accuracy of the information you provide to us via the website. In addition, adequate and appropriate security measures are put in place in respect of our physical facilities to protect against loss, misuse or unauthorised alteration of the information which you provide to us.

As you may be aware, no data transmission over the internet can be entirely secure. As a result, while we will always use reasonable endeavours to protect your personal information, we cannot guarantee that any information you submit via the internet will be free from unauthorised third party use or intrusion. Therefore, the security of your personal information nor the use of the website cannot be guaranteed and accordingly we do not accept any responsibility for any damage or loss caused as a result.

It cannot be guaranteed that the website is free from viruses or malicious codes and accordingly I do not accept any responsibility for any damage or loss caused by any such viruses or codes. You agree that it is your responsibility to satisfy yourself that your own information technology/equipment used to access the website is protected against such viruses and/or codes.

Your rights

You have certain rights under data protection laws and are able to exercise these rights in most instances, subject to applicable legal exemptions.

  • The right to be informed about how your personal data is being used.
  • The right to access the personal data held about you.
  • The right to request rectification of any incorrect personal data held about you.
  • The right to request erasure of your data, or stop processing it, in some circumstances.
  • The right to stop direct marketing messages.
  • The right to request the transfer or port elements of your data either to you or another service provider.
  • The right to stop any unauthorised transfer of your data to a third party.
  • The right to complain to the data protection regulator with regards to the way in which your personal data is processed – in the UK, the Information Commissioner’s Office.
  • The right to withdraw your consent.

If you object to our processing of your personal data, or if you have provided your consent to processing and you later decide to withdraw it, we will respect your choice in accordance with our legal obligations. Your objection (or withdrawal of any previously given consent) could mean that we are unable to perform the actions necessary to achieve the purposes set out above. Please note you may also not be able to make use of our services without such information. After your consent has been withdrawn, we may still be able to process your personal data, only to the extent required or otherwise permitted by law.

This is particularly in connection with meeting our legal and regulatory responsibilities.

By asking us to limit the way in which we are using your data or object to certain types of processing, we will do our best to comply with your request unless we have to use the data for legitimate business or legal purposes.

We respect the rights of individuals to exercise these rights, but it is important that you are aware that some of these rights are not absolute.

If you contact us to exercise any of these rights, we will check your entitlement and respond in most cases within a calendar month. You may get in touch with us by contacting

Cookies Policy

We respect the privacy of web users and visitors (“you”) visiting our online services, website and associated site pages (our “website”). Like many other websites, we use cookies and similar technologies (“cookie”).

The purpose of this cookie policy is to provide you with comprehensive information about the cookies we use and the purposes for using them. Cookies are small text files that are placed on your device by the websites you visit. Cookies help make this website function appropriately and provide information to us about how users interact with our website. We widely use cookies to make our website work better by improving efficiency, to collate general website usage and aggregated statistical information. They are useful because they allow our website to recognise your device, remember your preferences and tailor content to your interests through tracking your browsing across our website.

When you visit our website, strictly necessary cookies will be placed on your device for the operation of our website. For all other types of cookies, we need your permission.

Cookies we use









Used in context with the website’s Word Press theme. The cookie allows the website owner to implement or change the website’s content in real-time.





Registers statistical data on users’ behaviour on the website. Used for internal analytics by the website operator.





Sets a unique ID for the visitor that allows third party advertisers to target the visitor with relevant advertisement. This pairing service is provided by third party advertisement hubs, which facilitates real time bidding for advertisers.



How to delete and block cookies

You can manage your cookie preferences through your browser such as:


If you want to delete any cookies that are already on your computer, you may click the “help” section in your browser which should provide instructions on to review your cookies.

All computers have the ability to decline cookies. This can be done by activating the setting on your browser which enables you to decline the cookies. Please note that should you choose to decline all cookies, including strictly necessary cookies, you may be unable to access particular parts of our website. We may therefore be unable to fulfil our expected experience we aim to provide to our users.

To find out more about cookies, including how to manage and delete them, visit

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