Consumer Rights

What’s the next PPI?

Financial institutions have paid out billions to consumers who have made PPI claims over the past decade. Now that the deadline for making a...
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Consumer Lawyer of the Year 2018 and 2019, Sunday People and Daily Express Consumer Columnist, CEO CDRL, LBC Consumer Hour, Partner Debello Law

Banks

PPI – you may still be able to make a claim

The deadline for filing a PPI claim (29th August) has now passed, so lots of people are now asking me if the date...

Breaking News – Payment Protection Insurance (PPI)

The Competition and Markets Authority (CMA) has today taken action against RBS and Santander after they failed to send, or sent inaccurate,...

Cars

Buying a used car – do you really know its origins?

I have written extensively about the pitfalls of buying a used vehicle and thought I had highlighted all potential issues which could...

Buying a used vehicle – your basic rights

Complaints about the purchase of used vehicles tops the complaints list every year and is also the most common issue that readers contact...

Energy

Common problems with energy suppliers

Over the past few weeks I have been receiving lots of complaints about energy suppliers and from what you are telling me,...

Insurance

Home improvements which can void your insurance

With the uncertainty of Brexit and the constant talks of another recession looming it appears that many people are choosing to make...

Deadline for making a PPI claim is fast approaching

The deadline for making a mis-sold PPI claim is nearly here, so if you haven’t made a claim yet you need to do it...

Phones

Phone Paid Services and your mobile phone bill

Lesley from Manchester contacted me this week about her mobile phone bill for June 2019. Ordinarily, Lesley’s bills are around £40 per month so...

iPhone batteries – are you due a refund?

If you’re an iPhone owner and you paid out for a battery replacement during 2017, I have some good news. Here’s what you need...

Scams

The dangers of taking advice from unqualified ‘Consumer Experts’

I have been a proud member of the legal profession for in excess of 20 years. When a consumer, or indeed a...

Facebook PPI Scam Alert

Thank you to Ann Doherty who has shared this with me via 'The Consumer Lawyer.blog: "Whatever you do, do...

Shopping

Know your Rights – Delivery in instalments

I am often asked numerous questions about what your rights are when goods are delivered in instalments. Here’s what you need to...

Happy New Year – my consumer tips for January

I have rounded up all of the reader stories and questions I typically receive every January to produce my top consumer tips...

Technology

Currys PC World data breach – your rights

Retailer Dixons Carphone (which owns the Currys PC World brand) has revealed this week that it suffered a cyber attack which compromised data belonging...

New Data Protection laws – your rights

You no doubt have heard reference to ‘GDPR’ over the past few weeks or if you haven’t you will do soon. This is a...

Tradesman

HMV goes into administration

HMV, the popular music and video retailer, has gone into administration for the second time in six years. This means that HMV...

Traders are still flouting the Consumer Rights Act 2015

In October 2015 the new Consumer Rights Act 2015 came into force. This new Act consolidated many previous consumer laws, such as the Sale...

Travel

Breaking News – BA pilots to strike on 9th, 10th and 27th September 2019

British Airways (BA) has been locked in negotiations with the British Airline Pilots Association (BALPA) in a dispute over pilots' pay. Unfortunately...

Collapse of hotel booking site, Late Rooms, and UK short breaks specialist, Super Breaks...

The Malvern Group, which owns Late Rooms and Super Breaks, has crashed into administration, leaving thousands of holidaymakers in limbo and uncertain...

Your Home

Don’t hijack your neighbour’s Wi-Fi

Most homes now have broadband with wireless (“Wi-Fi”) connections, but have you ever been cheeky and connected to your neighbour's Wi-Fi, perhaps...