The dangers of taking advice from unqualified ‘Consumer Experts’

I have been a proud member of the legal profession for in excess of 20 years. When a consumer, or indeed a business, uses the services of a solicitor or barrister they have the assurance of three important factors i) they are dealing with a professionally trained expert ii) they are dealing with an expert… Read More The dangers of taking advice from unqualified ‘Consumer Experts’

Collapse of hotel booking site, Late Rooms; and UK short breaks specialist, Super Breaks – your rights

The Malvern Group, which owns Late Rooms and Super Breaks has crashed into administration, leaving thousands of holidaymakers in limbo and uncertain about their travel plans. If you’re affected by this news, here’s what you need to know: Super Breaks The good news is that Super Breaks was a member of the Association of British… Read More Collapse of hotel booking site, Late Rooms; and UK short breaks specialist, Super Breaks – your rights

Heathrow August 2019 strikes – your rights

A two-day strike at Heathrow airport, which it is reported will involve engineers, firefighters and security personnel is due to start after midnight on Monday 5 August, and continues until 11.59pm on Tuesday, unless unions can strike a deal with the airport management beforehand. If you’re due to fly from Heathrow here’s what you need… Read More Heathrow August 2019 strikes – your rights

Buying a used car – do you really know its origins?

I’ve written extensively about the pitfalls of buying a used vehicle and thought that I had highlighted all of the issues that can arise. However, I have come across another potential issue that you need to look out for when purchasing a used vehicle and this issue also highlights a major flaw with DVLA. Robert… Read More Buying a used car – do you really know its origins?

Happy New Year – my consumer tips for January

I’ve rounded up all of the reader stories and questions I typically receive every January to produce my top consumer tips for January 2019. These are the ‘dos’ and ‘don’ts’ for the New Year: Return unwanted Christmas gifts If you’ve received a Christmas gift that you don’t want and want to return it to the… Read More Happy New Year – my consumer tips for January