Consumer Rights

Covid-19: Payment holidays will not affect your credit rating

Lenders are allowing consumers to take a payment holiday of up to three months during the Covid-19 pandemic. However, consumers are writing...
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Consumer Lawyer of the Year 2018, 2019 and 2020, Sunday People and Daily Express Consumer Columnist, LBC Radio Consumer Hour, Partner Debello Law

Banks

Covid-19: Payment holidays will not affect your credit rating

Lenders are allowing consumers to take a payment holiday of up to three months during the Covid-19 pandemic. However, consumers are writing...

Covid-19: Watchdog to order banks to allow payment freeze on credit card and loan...

The City watchdog, ‘The Financial Conduct Authority’ (FCA) has today proposed a number of temporary financial measures to assist those with lending...

Cars

Buying a used car – do you really know its origins?

I have written extensively about the pitfalls of buying a used vehicle and thought I had highlighted all potential issues which could...

Buying a used vehicle – your basic rights

Complaints about the purchase of used vehicles tops the complaints list every year and is also the most common issue that readers contact...

Energy

Common problems with energy suppliers

Over the past few weeks I have been receiving lots of complaints about energy suppliers and from what you are telling me,...

Insurance

Home improvements which can void your insurance

With the uncertainty of Brexit and the constant talks of another recession looming it appears that many people are choosing to make...

Deadline for making a PPI claim is fast approaching

The deadline for making a mis-sold PPI claim is nearly here, so if you haven’t made a claim yet you need to do it...

Phones

Phone Paid Services and your mobile phone bill

Lesley from Manchester contacted me this week about her mobile phone bill for June 2019. Ordinarily, Lesley’s bills are around £40 per month so...

iPhone batteries – are you due a refund?

If you’re an iPhone owner and you paid out for a battery replacement during 2017, I have some good news. Here’s what you need...

Scams

Another Thomas Cook Scam

WARNING - http://www.thomascookrefunds.com is a scam site. The only genuine refund site is being launched by the Civil Aviation Authority on 7th...

Thomas Cook Scam

Thousands of Thomas Cook customers received the devasting news this week that the company had gone bust, and their holiday had gone down the...

Shopping

Dangers of paying via a contactless card

Most people I speak to love contactless card payments, but unfortunately so do fraudsters, and this method of payment is also the...

Know your Rights – Delivery in instalments

I am often asked numerous questions about what your rights are when goods are delivered in instalments. Here’s what you need to...

Technology

Currys PC World data breach – your rights

Retailer Dixons Carphone (which owns the Currys PC World brand) has revealed this week that it suffered a cyber attack which compromised data belonging...

New Data Protection laws – your rights

You no doubt have heard reference to ‘GDPR’ over the past few weeks or if you haven’t you will do soon. This is a...

Tradesman

HMV goes into administration

HMV, the popular music and video retailer, has gone into administration for the second time in six years. This means that HMV...

Traders are still flouting the Consumer Rights Act 2015

In October 2015 the new Consumer Rights Act 2015 came into force. This new Act consolidated many previous consumer laws, such as the Sale...

Travel

Flybe collapse – your rights

Following the demise of regional airline Flybe, readers have been contacting me and asking what their rights are in relation to cancelled...

Thomas Cook Scam

Thousands of Thomas Cook customers received the devasting news this week that the company had gone bust, and their holiday had gone down the...

Your Home

Don’t hijack your neighbour’s Wi-Fi

Most homes now have broadband with wireless (“Wi-Fi”) connections, but have you ever been cheeky and connected to your neighbour's Wi-Fi, perhaps...