Collapse of hotel booking site, Late Rooms, and UK short breaks specialist, Super Breaks...

The Malvern Group, which owns Late Rooms and Super Breaks, has crashed into administration, leaving thousands of holidaymakers in limbo and uncertain about their travel...

Flybe collapse – your rights

Following the demise of regional airline Flybe, readers have been contacting me and asking what their rights are in relation to cancelled flights. Here’s what...

Heathrow August 2019 strikes – your rights

A two-day strike at Heathrow airport, which it is reported will involve engineers, firefighters and security personnel is due to start after midnight on Monday...
boat house, cottage, waters

Update: Sykes Holiday Cottages Refunds

On Sunday morning I wrote to Sykes Holiday Cottages to ask them several questions on behalf of all those seeking a refund for a cancelled holiday. I...
boat house, cottage, waters

Update 18/4/20: Sykes Holiday Cottages Refunds

  Success stories I've received lots of messages from people confirming that they have now received either a partial, or full refund. This is great news, and thank you...
boat house, cottage, waters

Sykes Holiday Cottages Refund Action Group

  Those who know me will be aware that I am passionate about consumer rights. In this respect, I am fortunate to have 20 years’ experience as a...

Parkdean pitch fees – your rights during the lockdown

Please note: the advice in this blog is generic, and the template letters are also generic. I am therefore unable to anticipate every scenario that each person claiming...

Parkdean pitch fees UPDATE

After my previous advice blog, I was hoping that consumers would send my template letter, and that Parkdean would then see sense, do the right thing, and...

Cancelled hotel rooms – your rights

Over the past few years I have received a steady flow of emails and letter from readers complaining that their hotel room had been cancelled upon arrival,...

The new covid restrictions; your obligations and consumer rights

Further restrictions have been introduced this week, and for some this will have a catastrophic effect on their half-term holiday. Here’s what you need to know: The rules...

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