Section 75 claims: Flight cancellations

The Covid-19 pandemic and the Government’s response to it has had a devastating effect on businesses’ ability to deliver goods and services. In particular, we have seen...

The Competition & Markets Authority confirms its view of the law relating to cancelled...

The Competition & Markets Authority (CMA) has this morning issued a statement confirming that it is to investigate concerns about cancellation policies. The statement can be seen...

HOSEASONS HOLIDAY REFUNDS: TEMPLATE LETTERS

BACKGROUND Thousands of people have sought my help with obtaining a refund from Hoseasons (actual name: Vacation Rentals (UK) Limited). Hoseasons sell the following holidays: i) lodges and parks...

UPDATE 18/4/20: SYKES HOLIDAY COTTAGES REFUNDS

  Success stories I've received lots of messages from people confirming that they have now received either a partial, or full refund. This is great news, and thank you...

Sykes Holiday Cottages: Template letters

I have set out below two templates; Template 1: for use by  those that have not received any refund and have not agreed to move dates and...

Update: Sykes Holiday Cottages Refunds

On Sunday morning I wrote to Sykes Holiday Cottages to ask them several questions on behalf of all those seeking a refund for a cancelled holiday. I...

UK Holiday Refund Action Group

Those who know me will be aware that I am passionate about consumer rights. In this respect, I am fortunate to have 20 years’ experience as a...

Sykes Holiday Cottages Refund Action Group

  Those who know me will be aware that I am passionate about consumer rights. In this respect, I am fortunate to have 20 years’ experience as a...

Flybe collapse – your rights

Following the demise of regional airline Flybe, readers have been contacting me and asking what their rights are in relation to cancelled flights. Here’s what...

Thomas Cook Scam

Thousands of Thomas Cook customers received the devasting news this week that the company had gone bust, and their holiday had gone down the drain with it....

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