The new covid restrictions; your obligations and consumer rights

Further restrictions have been introduced this week, and for some this will have a catastrophic effect on their half-term holiday. Here’s what you need to know: The rules...
boat house, cottage, waters

Sykes Holiday Cottages Refunds UPDATE

On a positive note, LOTS of people have informed me that they have now received a refund from the property owner, after sending my template letter(s). This...

Parkdean pitch fees UPDATE

After my previous advice blog, I was hoping that consumers would send my template letter, and that Parkdean would then see sense, do the right thing, and...

Parkdean pitch fees – your rights during the lockdown

Please note: the advice in this blog is generic, and the template letters are also generic. I am therefore unable to anticipate every scenario that each person claiming...
flight, delay, airport

Section 75 claims: Flight cancellations

The Covid-19 pandemic and the Government’s response to it has had a devastating effect on businesses’ ability to deliver goods and services. In particular, we have seen...

The Competition & Markets Authority confirms its view of the law relating to cancelled...

The Competition & Markets Authority (CMA) has this morning issued a statement confirming that it is to investigate concerns about cancellation policies. The statement can be seen...

Hoseasons Holiday Refunds Template Letters

BACKGROUND Thousands of people have sought my help with obtaining a refund from Hoseasons (actual name: Vacation Rentals (UK) Limited). Hoseasons sell the following holidays: i) lodges and parks...
boat house, cottage, waters

Update 18/4/20: Sykes Holiday Cottages Refunds

  Success stories I've received lots of messages from people confirming that they have now received either a partial, or full refund. This is great news, and thank you...
boat house, cottage, waters

Sykes Holiday Cottages: Template letters

I have set out below two templates; Template 1: for use by  those that have not received any refund and have not agreed to move dates and...
boat house, cottage, waters

Update: Sykes Holiday Cottages Refunds

On Sunday morning I wrote to Sykes Holiday Cottages to ask them several questions on behalf of all those seeking a refund for a cancelled holiday. I...

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