Covid-19: Deposits, returns and changes in terms and conditions
As we venture deeper into uncharted territory with the Covid-19 pandemic, readers are coming across more and more situations where they are uncertain about their consumer rights....
Dangers of paying via a contactless card
Most people I speak to love contactless card payments, but unfortunately so do fraudsters, and this method of payment is also the most likely to...
Know your Rights – Delivery in instalments
I am often asked numerous questions about what your rights are when goods are delivered in instalments. Here’s what you need to know:
Happy New Year – my consumer tips for January
I have rounded up all of the reader stories and questions I typically receive every January to produce my top consumer tips for January 2019....
HMV goes into administration
HMV, the popular music and video retailer, has gone into administration for the second time in six years. This means that HMV is now being...
Problems with Black Friday/Cyber Monday
Many of you will have bagged a bargain during the Black Friday deals this week and/or perhaps you are waiting to see what deals are...
November Christmas Shopping Tips
I cannot believe I am saying this but it’s that time of year when most people start planning their Christmas shopping. Over the next few weeks I...
Know your rights: Lost/stolen credit and debit cards
I am always being asked what your rights are when you lose your debit or credit card or when they are stolen. Here’s the key points you...
Fireworks and the law
Fireworks are now widely available for sale and many people buy them and put on their own private displays at home. As with everything, there are potential...
Pre-planned funeral plans
Following an ITV programme exposing the issues with ‘pre-planned’ funeral plans, I have received a flurry of emails and messages from readers on the subject.
What is a...
