Dean’s new radio show on LBC, every Friday at 9pm

We are delighted to announce that after appearing as an expert contributor for the past six years Dean has been given his own show on LBC radio. The...
boat house, cottage, waters

Sykes Holiday Cottages Refunds UPDATE

On a positive note, LOTS of people have informed me that they have now received a refund from the property owner, after sending my template letter(s). This...

Parkdean pitch fees UPDATE

After my previous advice blog, I was hoping that consumers would send my template letter, and that Parkdean would then see sense, do the right thing, and...

COVID-19: BT SPORT TO PROVIDE SUBSCRIBERS WITH A CREDIT, WILL OTHERS FOLLOW?

Subscribers to BT Sport pay to watch live sport only available via the broadcaster, and have the ability to see a schedule of the forthcoming...

I’ll be answering consumer law questions tonight on LBC

If you have a consumer law question tune into the LBC Legal Hour tonight, between 9 - 10pm, and give myself and Clive a call...

I’ll be answering listeners legal questions on LBC tonight

If you have a consumer law question tune into the LBC Legal Hour tonight, between 9 - 10pm, and give myself and Clive Bull...

Collapse of hotel booking site, Late Rooms, and UK short breaks specialist, Super Breaks...

The Malvern Group, which owns Late Rooms and Super Breaks, has crashed into administration, leaving thousands of holidaymakers in limbo and uncertain about their travel...

Heathrow August 2019 strikes – your rights

A two-day strike at Heathrow airport, which it is reported will involve engineers, firefighters and security personnel is due to start after midnight on Monday...

Buying a used vehicle – your basic rights

Complaints about the purchase of used vehicles tops the complaints list every year and is also the most common issue that readers contact me about. Here’s a...

Traders are still flouting the Consumer Rights Act 2015

In October 2015 the new Consumer Rights Act 2015 came into force. This new Act consolidated many previous consumer laws, such as the Sale of Goods Act,...

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