What’s the next PPI?

Financial institutions have paid out billions to consumers who have made PPI claims over the past decade. Now that the deadline for making a PPI claim has...

I’ll be answering consumer law questions tonight on LBC

If you have a consumer law question tune into the LBC Consumer Hour tonight, between 8 - 10pm, and give myself and Clive a call...

Collapse of hotel booking site, Late Rooms, and UK short breaks specialist, Super Breaks...

The Malvern Group, which owns Late Rooms and Super Breaks, has crashed into administration, leaving thousands of holidaymakers in limbo and uncertain about their travel...

Heathrow August 2019 strikes – your rights

A two-day strike at Heathrow airport, which it is reported will involve engineers, firefighters and security personnel is due to start after midnight on Monday...

Buying a used vehicle – your basic rights

Complaints about the purchase of used vehicles tops the complaints list every year and is also the most common issue that readers contact me about. Here’s a...

Traders are still flouting the Consumer Rights Act 2015

In October 2015 the new Consumer Rights Act 2015 came into force. This new Act consolidated many previous consumer laws, such as the Sale of Goods Act,...

Refused a credit card? Your rights

I keep being asked “I’ve been declined a credit card, what are my rights?”. Firstly, it is a well-known fact that roughly one third of the population...

Currys PC World data breach – your rights

Retailer Dixons Carphone (which owns the Currys PC World brand) has revealed this week that it suffered a cyber attack which compromised data belonging to millions of...

Father’s Day rights

Happy Father’s Day to all of the dads. Following Father’s Day last year, I received lots of emails and letters from readers asking me various questions. I...

Cancelled hotel rooms – your rights

Over the past few years I have received a steady flow of emails and letter from readers complaining that their hotel room had been cancelled upon arrival,...

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