Those who know me will be aware that I am passionate about consumer rights. In this respect, I am fortunate to have 20 years’ experience as a lawyer behind me, during which I have been named Consumer Lawyer of the Year 2018, 2019 and 2020. I am also in a unique position of having a good media platform, via my columns in the Daily Express every Thursday and Sunday People every week and the Consumer Hour radio show on LBC every Sunday. Utilising these tools, I am able to educate people on their consumer rights and help where an injustice is done.
This week I’ve been contacted by literally thousands of people who have booked a UK holiday and, despite their holiday now being cancelled following the Covid-19 pandemic, have been refused a refund.
Yesterday I launched the ‘Sykes Holiday Cottages Refund Action Group’, so that I could gather all those affected by its current decision ‘not to provide refunds’ in one place with a view to offering my advice in this situation and advancing arguments to Sykes Holiday Cottages why refunds should be given. Thousands of consumers have already joined this group.
I’ve been inundated with messages asking if I will also help to obtain refunds from other UK holiday companies.
I WANT TO HELP all those that are seeking a refund and to be clear this help is FREE. I have therefore Today launched the ‘UK Holiday Refund Action Group’, to deal with all ‘other’ providers (i.e. all UK holiday providers except for Sykes). I’m calling on anyone affected by this, and who would like assistance, to fill out the form below. I will then be writing to the various UK holiday companies formally and asking them to refund each person signed up to the Group.
In the interests of being fair and balanced, I will publish any comment each holiday company makes (and agrees to be made public) on this website and I will be asking if they would like to field a representative to join me on LBC Radio to explain their position and what they are doing to help their customers.
I will also post on this site template letters that can be used to make a ‘section 75’ claim (if you paid with your credit card), or ‘Chargeback’ claim (if you paid with your debit card).
Time to get some refunds….
Dean
PLEASE NOTE: IF YOU BOOKED WITH SYKES HOLIDAY COTTAGES PLEASE JOIN THE SYKES HOLIDAY COTTAGES REFUND ACTION GROUP
