Happy Father’s Day to all of the Dad’s. Following Father’s Day last year, I received lots of emails and letters from readers asking me various questions. I thought I would pre-empt your questions this year, by providing this mini guide on what can wrong on Father’s Day and your consumers rights in relation to each issue:
My gift hasn’t arrived
If you specified the date of delivery (which I always advise consumers to do), or if it was obvious that it was a father’s day gift, the retailer will be in breach of contract for failing to delivery on time. The problem is its highly unlikely that you will be entitled to any compensation as you could not prove a sufficient enough loss, beyond ‘disappointment’. However, you will be able to cancel the order and get your money back, either due to the breach of because of the Consumer Contracts Regulations which allow you 14 days (from the date of delivery) to cancel orders placed online.
My gift doesn’t fit or is not to my Dad’s liking
If you purchased ‘in store’ you will need to check the retailers returns policy, as the law does not provide you with an automatic right to return ‘non-faulty’ goods purchased in a shop. Often, retailers allow you to exchange goods or provide a credit note when you purchase instore. However, it’s all far easier if you purchased online as you can simply send the goods back, as I have explained above in relation to gifts that do not arrive.
The restaurant cancelled our table at the last minute
If you requested a booking, the restaurant confirmed and took a deposit from you a contract has been formed. This would mean that a cancellation by the restaurant would be a breach of contract. In these circumstances, you could claim compensation but the amount would be small and would be linked to additional expenses you incurred in making alternative arrangements. However, if there was no deposit taken when you booked, whilst it be bad customer services it will not be a breach of any legally binding agreement.