If you have a gift card or voucher from either Toys R us or Maplin spend/redeem it NOW, here’s why:
Both Toys r us and Maplin have now officially gone into administration. This means that the directors of the two companies have handed control over insolvency practitioners who will temporarily run the businesses and then decide on its future. Ultimately, this usually means either selling all or some of the store locations to other retailers or shutting up shop completely. During the process of administration, the company is protected from litigation so cannot be sued by suppliers or indeed customers.
- Gift cards/vouchers
During administration, the insolvency practitioners can legally decide not to accept gift cards and vouchers. If this happens there is nothing consumers can do but to except they have lost out. At present this decision has not been taken in relation to either Toys r us or Maplin but it could any day soon and it is highly likely that this will happen.
It has already been announced that toys r us will not be able to provide any refunds but they are still be able to exchange goods. Maplin will almost certainly follow suit.
- If your waiting for goods
If you ordered goods from Toys r us or Maplin and these have not arrived don’t panic yet as both companies are saying these goods will be delivered. However, do chase them up right up until you receive delivery.
- New purchases
If you’re thinking of making a new purchase from Toys r us or Maplin be careful. If the goods therefore turn out to be faulty you most likely be stuck with them or at best receive an exchange.
- Protect yourself
If really want to still buy goods from Toys r us or Maplin and the purchase price is over £100 use your credit card. If something goes wrong you will least be able to claim against your card provider under section 75. Under this law your card provider will refund the monies you spent on the goods, if you qualify for the protection.